[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER - South America Shipment Cancellation & Refund Notice

Hello, This is LIVECON.

We regret to announce that "[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER" - South America Shipment, has been canceled.

Plans for “[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER” included shipping to South America at the same cost.

However, the current global coronavirus (COVID-19) outbreak has made it impossible at this time to predict the possible delivery date in June-July, alongside increasing uncertainty about the delivery situation between the United States and South America.

Also, since PayPal holds the buyer's money that hasn't been shipped, it's difficult for us to enter into new shipping agreements.

While we hope that the situation will improve, we have determined that it is unavoidable that the order must be canceled without further delay.

All purchases in South America will be refunded in full through PayPal.

We would like to sincerely apologize for issuing this notice of cancelation to South American fans, and we ask for your understanding.

Thank you.

If you have any further questions or inquiries, please contact to the US Fulfillment for further assistance.
[email protected]

※ Shipping to the US, Canada, Mexico and Puerto Rico has been completed.

[2ND PRE-ORDER/Only 3days]
THE FACT BTS PHOTOBOOK SPECIAL EDITION :
WE REMEMBER
LIMITED

â–¶ This Photobook is authorized by Big Hit Entertainment.

Regular Purchase: $65 ($45 + $20 (tax, shipping,and handling))

PRE-ORDER Promotion Price:
$55 (tax, shipping, handling included)

The 140-page photobook will be filled with photos taken on stage, backstage plus special photos from "MTV Unplugged Presents: BTS" that aired on Feb. 24, 2021, and the "2020 THE FACT MUSIC AWARDS" which was held on Dec. 12, 2020

2nd PRE-ORDER Date: March 30th - April 2nd, 2021
Starting at 3/30 - 8:50 PM (PST), 11:50 PM (EST)
Ends at 4/2 - 8:50 PM (PST), 11:50 PM (EST)

Countries & Territories Eligible to Purchase:
USA, CANADA, MEXICO Only
※ For the 2nd PRE-ORDER, only the countries above can buy!

  1. Officially distributed Brand New & Original item from Manufacturer, "THE FACT"
  2. All items and features from original manufacturers are delivered in original sealed package condition
  3. All ordered item will be shipped with a tracking number

PRODUCT CONTENTS

Photobook: 140p (Hardcover - 8.7 x 12 Inch)

Photocard: 32p (4 Sets x 8 Photocards - 4.3 x 6 Inch)

Poster: 1x Folded (Landscape - 20.4 x 14 Inch)

Print Photo: 5p (A4 Size - 8.3 x 11.7 Inch) 

Special Poster(Optional): 1x Unfolded (Landscape - 20.4 x 14 Inch)
※ An additional $20 will be charged for the unfolded poster and will be delivered separately from Korea in a paper case. Due to packaging reasons, the special poster(Unfolded) will be packaged and shipped seperately. This will not be available for the photobook PRE-ORDER. However, LIVECON.tv will be making special poster sale announcement shortly.

SHIPPING SCHEDULE

The product will be manufactured in Korea and will be shipped all at once to the warehouse in U.S. at the end of March. (Approximately 3 ~ 4 weeks)

After the product arrives at our US warehouse, it will be delivered individually through UPS or USPS. (10 ~ 14 business days)

Please take into consideration that due to prolonged pandemic, some areas may take additional time for delivery and processing.

CANCELLATION

Cancel request must be made during the 14 days of PRE-ORDER period.

After your order is placed, the product is NON-REFUNDABLE. Please be discreet when placing your order.

EXCHANGE, REFUND

Exchange request can be made only for damaged, incomplete products(verification required) and must be made within 7 days of the date you have received your order.

Please check LIVECON.tv for more details on Exchange policy after the end of PRE-ORDER period.

Refund is only available within the PRE-ORDER period.
※ Important: Your order is shipped once your payment has been cleared. Please contact '[email protected]' if you would like to request an exchange or return on your order.

System is being upgraded.
You can purchase it in a while.

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