[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER - South America Shipment Cancellation & Refund Notice

Hello, This is LIVECON.

We regret to announce that "[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER" - South America Shipment, has been canceled.

Plans for “[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER” included shipping to South America at the same cost.

However, the current global coronavirus (COVID-19) outbreak has made it impossible at this time to predict the possible delivery date in June-July, alongside increasing uncertainty about the delivery situation between the United States and South America.

Also, since PayPal holds the buyer's money that hasn't been shipped, it's difficult for us to enter into new shipping agreements.

While we hope that the situation will improve, we have determined that it is unavoidable that the order must be canceled without further delay.

All purchases in South America will be refunded in full through PayPal.

We would like to sincerely apologize for issuing this notice of cancelation to South American fans, and we ask for your understanding.

Thank you.

If you have any further questions or inquiries, please contact to the US Fulfillment for further assistance.
[email protected]

※ Shipping to the US, Canada, Mexico and Puerto Rico has been completed.




  • For LIVECON, you can use the following payment methods: PayPal & Credit or Debit Card
  • You can pay without a paypal account. (https://bit.ly/3fx9DCB)
  • You cannot change your payment method after purchase.
  • After purchase, you can check your ticket at ‘My Tickets’ (required log-in)
  • Once the purchase is made, the ticket is NON-REFUNDABLE unless cancellation of the actual event. So please double-check your information before making your payment.


When you purchase a ticket, you can view e-ticket on “MY TICKETS” menu. Then, [GO LIVE] button is activated 30 minutes before streaming starts.

The LIVE Streaming is available for access for only one device for each account. If you use the same account to log in on a different device at the same time, access will be restricted.

Still need help?

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