[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER - South America Shipment Cancellation & Refund Notice
Hello, This is LIVECON.
We regret to announce that "[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER" - South America Shipment, has been canceled.
Plans for “[PRE-ORDER] THE FACT BTS PHOTOBOOK SPECIAL EDITION : WE REMEMBER” included shipping to South America at the same cost.
However, the current global coronavirus (COVID-19) outbreak has made it impossible at this time to predict the possible delivery date in June-July, alongside increasing uncertainty about the delivery situation between the United States and South America.
Also, since PayPal holds the buyer's money that hasn't been shipped, it's difficult for us to enter into new shipping agreements.
While we hope that the situation will improve, we have determined that it is unavoidable that the order must be canceled without further delay.
All purchases in South America will be refunded in full through PayPal.
We would like to sincerely apologize for issuing this notice of cancelation to South American fans, and we ask for your understanding.
If you have any further questions or inquiries, please contact to the US Fulfillment for further assistance.
※ Shipping to the US, Canada, Mexico and Puerto Rico has been completed.
When you purchase a ticket, you can view e-ticket on “MY TICKETS” menu. Then, [GO LIVE] button is activated 30 minutes before streaming starts.
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